Limited warranty

Limited warranty

BMR stands behind all of its products.

The constant effort we make every day to produce the highest quality bicycles enables us to offer the following warranty and coverage conditions:

LEGAL WARRANTY .

LEGAL WARRANTY is the policy which, in accordance with current law, we offer with a validity of three years or, alternatively, what the country has determined as the legal warranty period.

COVERAGE

  • BMR – BIKES MADE FOR RACING provides a warranty on all products that it manufactures and/or distributes against any nonconformity issues for the required statutory warranty period after their purchase. This warranty is valid for the original buyer of the product, who is entitled to the repair and/or replacement of the defective product completely free of charge for the affected user in the event of any nonconformity.
  • This warranty also specifically covers paint, varnish and corrosion defects on all frames and rigid forks assembled on our bicycles during the period specified in the first paragraph hereof.
  • This statutory warranty from BMR – BIKES MADE FOR RACING is fully compatible with the legal and sales warranties offered by the manufacturers and dealers of the individual components of other brands fitted to our bicycles, and in the event of any nonconformity in any such component the user must process the individual warranty claim for same directly with said manufacturers or dealers.

TERMS & CONDITIONS

  • When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to BMR – BIKES MADE FOR RACING or the distributor.
  • The user must maintain the product purchased in good working condition, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle and the manuals published on the BMR – BIKES MADE FOR RACING website. BMR – BIKES MADE FOR RACING may reject any warranty claims that are the direct result of poor product maintenance or use by the user.
  • This warranty does not apply to cases of damage or defects arising from negligent use of the bicycle, the mounting of non-original accessories not supplied or mounted by our factory, or any inappropriate manipulation or maintenance operations by you, the user, or by any third party on your behalf.
  • This warranty does not cover the normal wear and tear of the perishable elements of the product in any case. Said elements may include, but are not limited to, the following elements subject to wear and tear:
    • Handlebar tape
    • O-rings
    • Headset cups
    • Bearings
    • Brake shoes/pads
    • Retainers
    • Threads
    • Sprockets
    • Disk brake rotors
    • Dust caps
    • Hub
    • Grips and tapes
    • Shock absorber joints
    • Screws
    • Rubber parts
    • Seat covers
    • Gear and brake cables and jackets/fluid
    • Gear or brake lever hoods
    • Spokes
    • Nipples
    • Batteries & electrical system components on e-bikes.
  • Due to the inherent hazards associated with using a bicycle on roads or trails and the physical risks arising from the use of same, this warranty refers only to the replacement of non-conforming components and does not cover any personal injury that may arise directly or indirectly from malfunction during use. In case of a traffic accident, regardless of who directly caused same, the warranty provided by BMR – BIKES MADE FOR RACING is null and void.
  • In no case does this warranty apply to electrical system components which have been dismounted or modified to change their functions without the prior consent of BMR – BIKES MADE FOR RACING.

PROCESSING

  • To invoke the cover provided under this warranty, the user must proceed to the point of sale where he/she purchased the product, so that the distributor can process the claim. If it is not possible to visit that distributor or if visiting same would result overly burdensome for you, the user, you may go to another official BMR – BIKES MADE FOR RACING distributor to process the claim or contact BMR – BIKES MADE FOR RACING directly via the to receive instructions on how to process the warranty claim. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to BMR – BIKES MADE FOR RACING or the distributor.
  • This warranty is subject to the decision reached by our technicians with regard to the nature of the product non-conformity once they have studied the part in question.
  • If repair is not possible and BMR – BIKES MADE FOR RACING opts to replace the product, BMR – BIKES MADE FOR RACING will replace the non-conforming product with another similar product, and if this is not possible for reasons of stockage you, the user, will receive another product with the same quality and features. BMR – BIKES MADE FOR RACING may replace personalized products by similar products in the color range if the original personalization cannot be reproduced.

BMR LIFETIME WARRANTY.

BMR – BIKES MADE FOR RACING provides a lifetime warranty once the statutory warranty period has expired, on the terms indicated below.

COVERAGE

  • To supplement the statutory warranty offered, BMR – BIKES MADE FOR RACING offers all users a free, voluntary BMR – BIKES MADE FOR RACING lifetime warranty, which consists of a lifetime warranty (i.e. with no time limitation) on all frames and rigid forks mounted on our bikes against defects consisting of breakage and/or cracking.
  • “Frame” here covers all frames of BMR – BIKES MADE FOR RACING bikes and own-brand rigid forks. For the purposes of this commercial warranty, “frame” is deemed to comprise the chainstays, seatstays and front triangles of full-suspension frames, but does not include any other parts that may be attached to frames (which are classed as “spares”) or suspension forks.
  • This BMR – BIKES MADE FOR RACING lifetime warranty also applies for a further one year as from the expiry of the statutory warranty (i.e. up to three years as from the purchase of the product by the user) in the case of faulty paint or varnish and corrosion on all frames and rigid forks.
  • Under this BMR – BIKES MADE FOR RACING lifetime warranty, purchasers are entitled to the repair and/or replacement of the affected product in case of any breakage or cracking in the frame and/or rigid forks.

TERMS & CONDITIONS

  • This warranty is available only to the original purchasers of products who complete the online registration form for the bicycle or frame within 30 days as from their purchase. It is not transferrable to subsequent purchasers of the materials covered, other than the original purchaser. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to BMR – BIKES MADE FOR RACING or the distributor.
  • This warranty does not apply to breaks or cracks arising from negligent use of the bicycle, the mounting of non-original accessories not supplied or mounted by our factory, or any inappropriate manipulation or maintenance operations by you, the user, or by any third party on your behalf.
  • The user must maintain the product purchased in good working condition, according to the instructions and recommendations provided in the instruction booklet accompanying the bicycle and the manuals published on the BMR – BIKES MADE FOR RACING website. BMR – BIKES MADE FOR RACING may reject any warranty claims that are the direct result of poor product maintenance by the user.
  • Due to the inherent hazards associated with using a bicycle on roads or trails and the physical risks arising from the use of same, this warranty refers only to the replacement of the components affected and does not cover any personal injury that may arise directly or indirectly from malfunction during use. In case of a traffic accident, regardless of who directly caused same, the warranty provided by BMR – BIKES MADE FOR RACING is null and void.

PROCESSING

  • To invoke the cover provided under this warranty, the user must proceed to the point of sale where he/she purchased the product, so that the distributor can process the claim. If it is not possible to visit that distributor or if visiting same would result overly burdensome for you, the user, you may go to the official BMR – BIKES MADE FOR RACING distributorclosest to your home to process the claim or contact BMR – BIKES MADE FOR RACING directly via the link below, to receive instructions on how to process the warranty claim. When filing a claim under this warranty, the user must provide a copy of the purchase document (sales invoice) for the bicycle to BMR – BIKES MADE FOR RACING or the distributor.
  • Should it prove impossible to repair, BMR – BIKES MADE FOR RACING will replace the faulty product with a product with similar characteristics. Should this in turn prove impossible on these terms, BMR – BIKES MADE FOR RACING may either deliver to the user another product with the same quality and features or, at its discretion, offer the user a discount on a new purchase for a sum proportional to the residual value of the faulty product. That residual value will be calculated on the basis of a 6% depreciation per annum on the original retail price of the faulty product as from the year in which it entered the range. BMR – BIKES MADE FOR RACING may replace personalized products range by similar products in the current colour range if the original personalization cannot be reproduced.
  • If a frame is replaced by a product with the same quality an features, this warranty will not cover the replacement of any component installed on the original bike that is incompatible with the replacement product provided by BMR – BIKES MADE FOR RACING. The cost of any parts, spares, accessories and/or components required for final assembly is payable by the user.
  • Should it prove necessary to send the product to the facilities of BMR – BIKES MADE FOR RACING, the latter will pay the shipping costs provided that the warranty claim is handled via the same distributor from which the product was purchased. BMR – BIKES MADE FOR RACING reserves the right to claim back the said costs for the shipping and return of the product from the user should the latter decide to handle the warranty claim via a distributor other than the one from which the products was purchased or directly with BMR – BIKES MADE FOR RACING, or should the claim filed by the user prove not to be covered by the warranty.
  • The user must in all cases also pay the cost of the labour required to disassemble and reassemble the frame and/or fork to be repaired or replaced if BMR – BIKES MADE FOR RACING is asked to perform these tasks. Should these services be required from an official distributor, their cost will also be payable by the user.
  • This warranty is subject to the decision reached by our technicians with regard to the nature of the product non-conformity once they have studied it

ACCIDENT POLICY.

BMR – BIKES MADE FOR RACING offers a policy covering accidents as follows:

THE SERVICE COMPRISES THE FOLLOWING

Should a frame crack or break due to external factors unrelated to manufacturing defects, a discount is offered on a new, similar unit on the following terms:

  • 0-12 months after the purchase date: 40% discount on the retail price.
  • 13-24 months after the purchase date: 30 % discount on the retail price.
  • 25-36 months after the purchase date: 20% discount on the retail price.

This service covers all models with carbon frames.

To find out about prices and sign up for this scheme, please see your BMR – BIKES MADE FOR RACING distributor.

TERMS & CONDITIONS

  • Bikes must be registered within one month of the purchase date
  • The purchase invoice must be shown on requesting the service.
  • The purchase option is for a frame similar or equivalent to the broken unit.
  • Labour costs for assembling the frame or fork on the bike are payable by the user.
  • The purchase option becomes available only when the broken frame is returned.
  • BMR – BIKES MADE FOR RACING will handle the shipping of the frame. If the original distributor is not used, BMR – BIKES MADE FOR RACING reserves the right to decide whether to cover shipping costs or not.
  • Spares are not covered. In all cases, BMR – BIKES MADE FOR RACING will submit a quote for the sale of the spares required.

XC TEAM WHEELS – BMR – BIKES MADE FOR RACING LIFETIME WARRANTY AND KEEP ON ROLLING PROGRAM.

Our continuous efforts day by day to deliver the highest quality products enable us to offer complementary coverage in addition to the statutory warranty through our Keep On Rolling program.

Furthermore, after the two-year statutory warranty expires XC Team wheels are covered by the BMR – BIKES MADE FOR RACING lifetime warranty.

Keep On Rolling PROGRAM

For two years as from the time of purchase, the Keep On Rolling program offers the original purchaser extra coverage over and above the statutory warranty.

Coverage

  • No-questions-asked replacement of the OC carbon rims on XC Team wheels following any breakage not covered by the terms & conditions of the statutory warranty.

TERMS

  • This program is valid only for original purchasers of this product who complete their bike registration form within 30 days of purchase.
  • The original owner of the wheels must pay labor and shipping costs, plus the material costs of any other non-XC component that must be replaced to return the wheel to optimal working order.

PROCESS

  • Requests for repairs under Keep On Rolling coverage must be processed through an authorized Orbea distributor.
  • The distributor may handle the management of the material and the replacement of the XC rim.
  • If the customer wants complete coverage on the Keep On Rolling program, Orbea offers the option of having the new rim mounted at BMR – BIKES MADE FOR RACING’s facilities by the same experts who initially mounted the wheel.
    • The distributor will handle the shipment of the complete wheel to Marbella.
    • In addition to the rim, BMR – BIKES MADE FOR RACING will replace all the spokes and nipples to make the wheel look like new.
    • The recommended retail price of this service is €199. This amount includes the cost of labor and shipping to and from our facilities.

LIFETIME WARRANTY

As with our frames and in addition to the statutory warranty, BMR – BIKES MADE FOR RACING offers the original purchaser the BMR – BIKES MADE FOR RACING Lifetime Warranty on the XC rims of the XC TEAM wheels included in this program.

COVERAGE

  • The BMR – BIKES MADE FOR RACING Lifetime Warranty on wheels offers coverage against manufacturing defects and/or nonconformities in the materials of XC rims.
  • On invoking the Orbea Lifetime Warranty in the event of a defect that causes breakage or cracks in the rim, the customer is entitled to have the affected product repaired and/or replaced.

TERMS

  • The original owner of the wheels must pay the labor costs for the replacement of the rim, the shipping costs, and the material costs of any non-XC component that must be replaced to return the wheel to optimal working order.
  • This program is valid only for original purchasers of this product who complete their bike registration form within 30 days of purchase.
  • Under no circumstances does this warranty cover habitual wear and tear of wearing parts or the off-centering of wheels as a result of their use. Such wearing parts include, but are not limited to, spokes, nipples, bearings, etc.

PROCESS

  • To process claims, customers must contact an authorized BMR – BIKES MADE FOR RACING distributor.
  • BMR – BIKES MADE FOR RACING will replace the nonconforming rim with another rim of equal or similar characteristics; if that is not possible under these terms, BMR – BIKES MADE FOR RACING may choose to deliver another product of equal quality and performance to the customer or, at BMR – BIKES MADE FOR RACING’s discretion, offer a discount to the customer on a new purchase for an amount proportional to the residual value of the nonconforming product.
  • This warranty is subject to the decision of our technicians as to the nature of the nonconformity following an examination of the product.