ORDER TRACKING
You can track your order from your account. If you are already logged in, simply go to “My Account” on the main menu and if not then go to “Register” on the main menu and enter your email address and password. If you cannot remember your password click on the “Forgotten your password?” link and follow the step-by-step instructions to reset it.
If you cannot remember the email address that you gave, contact our customer service staff at hello@bmrbikes.com or on +34 and give them your order number, which you can find on the confirmation message emailed to you when you made your purchase.
In “Orders” you can track your orders, which may show the following statuses: CONFIRMED
This means that your order has been entered in our system and confirmed by www.bikesmadeforacing.com, so we will shortly begin processing it and sending the items to the address indicated. CANCELLED
While your order is classed as CONFIRMED you can still cancel it via the “Orders” section under “My Account”. Once you ask for your order to be cancelled its status is changed to CANCELLED.
If an order appears as CANCELLED even though you have not requested its cancellation, we may have had to cancel it for a number of reasons. For more information please contact our customer service staff at hello@bmrbikes.com SENT – TRACKINGYour order has left our warehouse. You will receive an email confirming shipment and the product will be delivered to the address indicated in 5-7 days. If you requested delivery to a C&C point the store will contact you so that you can pick up the product. In any event, the email confirming shipping provides contact data on the C&C point.*BMR – BIKES MADE FOR RACING works with front-line couriers to provide fast, secure shipping. Remember that delivery times are estimates and that some orders may be delayed, especially during seasonal sales and special promotional periods. RETURN REQUESTED If you wish to return an order that has been delivered, you may do so via the “Orders” section under “My Account”. If the product ordered is a bike, you must request its return via the store from which you collected it. Once you have requested that the product be returned, the order status changes to RETURN REQUESTED.
Please read the “Cancellations and Returns” section for an explanation of the terms and conditions for the cancellation and/or return of an item or order. RETURN ACCEPTED Once the product is received at BMR – BIKES MADE FOR RACING and we have confirmed that it is in perfect condition, the order status changes to RETURN ACCEPTED. The amounts paid for the products returned will be refunded in 4-7 days, minus the shipping costs incurred in the initial order.